Call Center Management
Following a deal with one of the main call centers in Italy, Buy.it can also receive orders on the phone, thus reaching that part of market not yet convinced about goodness of e-commerce.
Complete integration with our computer system allows call center operators not only to acquire phone orders “passively” (inbound), but also to be a new extremely strong selling force (outbound).
Making of call center a tool for on-line selling no doubt optimize the investment for comunication on traditional channels (press and TV).
We must always keep in mind that internet market, although more and more growing, is still a little market.